(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club develops and supports Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by picking, scanning, wrapping, and palletizing merchandise; verifying order and invoice accuracy; securing orders for pickup; and following up on out-of-stock items. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. It also maintains facility safety by following safety procedures and guidelines, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, and reporting or correcting unsafe situations. The Personal Shopper completes assignments using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; and adapts to change and feedback. The role is expected to uphold company policies, ethics, and integrity, contribute to a respectful and inclusive workplace, support teammates, deliver results with the Member first, and pursue continuous improvement and learning.
Responsibilities
- Explain Membership benefits, promote the value of company products and services, process memberships, upgrades, and credit accounts, and participate in sales and marketing events to support Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel-standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, picking items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
- Promote a culture of respect and belonging, build trusting relationships, communicate positively, and help develop and mentor others.
- Model integrity and accountability, deliver results while putting Members first, make informed decisions, and support continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education program (Live Better U), including tuition, books, and fees for eligible programs
- Performance-based bonus awards
- Potential hourly premiums, depending on schedule, facility, season, or work performed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
