(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role helps meet Membership goals and provides service by identifying members’ needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until members arrive, and following up on out-of-stock merchandise. It also completes assigned work by prioritizing tasks, coordinating with managers, coworkers, customers, and business partners, communicating progress, and adapting to feedback and change. The Personal Shopper helps maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations. The role is expected to follow company policies, procedures, and ethical standards, and to demonstrate respect, integrity, customer service, teamwork, continuous improvement, and support for the company’s goal of becoming a regenerative company.
Responsibilities
- Support Membership by providing information about benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, ensuring order and invoice accuracy, securing items until members arrive, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, properly handling and disposing of hazardous materials, adhering to steel standards, and correcting or reporting unsafe situations to Management.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Contribute to a respectful and inclusive workplace by building trusting relationships, communicating positively, helping develop and mentor others, and recognizing others’ contributions.
- Act with integrity and accountability, model company values, and support a positive impact for associates, customers, members, and the broader world.
- Serve customers and members, make decisions based on reliable information, balance priorities, and consider how one’s work affects the team.
- Show curiosity and resilience, pursue continuous improvement, use new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including tuition, books, and fees for eligible programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
