(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. It also involves maintaining facility safety, completing work assignments in collaboration with others, communicating progress, adapting to change and feedback, and following company policies, procedures, and standards of ethics and integrity. Associates are expected to demonstrate the company’s values: respect for individuals, acting with integrity, serving customers and Members, and striving for excellence. This includes building trusting relationships, helping develop others, being accountable, making informed decisions, learning, and supporting continuous improvement.
Responsibilities
- Explain membership benefits; promote company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standard guidelines, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, ensuring order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, and ethics and integrity standards, including related action plans and the Open Door Policy.
- Build strong, trusting working relationships; communicate positively; help develop and mentor others; and recognize contributions and accomplishments.
- Promote integrity, ethics, and compliance; model company values; and hold oneself and others accountable.
- Put customers and Members first, make decisions based on reliable information, balance priorities, and consider the impact of one’s work on team outcomes.
- Learn, take calculated risks, demonstrate resilience, drive continuous improvement, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
