Personal Shopper

Brookshire Grocery Company•Comanche, TX

1d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy, organizing orders for pickup, and providing excellent customer service. The role requires keeping current on product selection, food quality, freshness, and food safety standards. Work is generally performed in a retail store.

Requirements

Six or more months of related experience or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Effective written and verbal communication with customers and partners, and ability to remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, and focusing; use hands for reaching, touching, and handling; perform fine finger movements; and stand or walk continuously.
Ability to talk and hear frequently; push, pull, maneuver, or lift objects up to 40 pounds frequently and up to 75 pounds occasionally; and bend, kneel, or squat frequently.
Regular attendance at work is required.

Responsibilities

Accurately select products from shelves for online orders and organize them for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate customer checkout totals by weighing, keying, and scanning items properly.
Maintain product knowledge and follow food safety, quality, freshness, temperature, and refrigeration standards.
Store orders at appropriate food temperatures and retrieve them promptly before customers arrive.
Organize, bag, and load orders into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Learn or memorize product codes and stay familiar with advertisements and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be remedied immediately to a supervisor.