Personal Shopper

Brookshire Grocery Company•Benton, LA

3d•Onsite

About The Position

Prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and remaining current on product selection and standards. The role is generally performed in a retail store and involves preparing orders for pickup, handling checkout, maintaining product quality and food safety, and assisting customers with questions and substitutions. Brookshire Grocery Company offers medical, vision, dental, and prescription coverage; paid time off; a company-contributed 401(k); employee discounts; scholarships and educational support; and access to a 205-acre outdoor recreation area. The Company is an Equal Opportunity Employer and strives to provide a safe, drug- and alcohol-free environment.

Requirements

At least six months of related experience, or an equivalent combination of education and experience.
Minimum age of 16; minimum age of 21 in Louisiana.
Must be at least 21 to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Effective written and verbal communication with customers and partners, and ability to remain courteous with customers.
Ability to multitask in a fast-paced environment and maintain a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, or focusing ability; use hands for reaching, touching, and handling; and perform fine finger movements.
Ability to stand or walk continuously; talk and hear frequently; push, pull, maneuver, or lift up to 40 pounds frequently and up to 75 pounds occasionally; and bend, kneel, or squat frequently.

Responsibilities

Accurately select products from shelves for online orders and organize orders for timely pickup.
Identify out-of-stock items, recommend similar-value substitutions, and promote advertised specials.
Ensure accurate customer checkout totals by weighing, keying, and scanning items properly.
Maintain current product knowledge and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize and bag orders and load them into customers’ vehicles.
Assist customers with online orders, answer questions, respond to complaints, and offer substitution options while maintaining a friendly, service-oriented attitude.
Access or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warning signs or devices as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Attend work as required.