Personal Shopper

Brookshire's•Palestine, TX

1d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and staying current on product selection and standards. The role is generally performed in a retail store and requires working flexible schedules, including nights, weekends, and holidays. Brookshire Grocery Company offers medical, vision, dental, and prescription coverage; paid time off; a company-contributed 401(k); employee discounts; scholarships and educational support; and access to a 205-acre outdoor recreation area.

Requirements

At least six months of related experience, or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, and remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attendance at work is required.

Responsibilities

Accurately select products from shelves for online orders and organize orders for timely pickup.
Identify out-of-stock items, recommend similar-value substitutions, and promote advertised specials.
Ensure accurate checkout totals by weighing, keying, and scanning items properly.
Maintain current product knowledge and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize, bag, and load orders into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Learn or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Notice potential hazards, remedy them or place appropriate warning signs or devices as soon as reasonably possible, and report hazards that cannot be remedied promptly to a supervisor.