Personal Shopper

SpartanNash • Marshall, MI

1d • Onsite

About The Position

The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring that orders are picked or delegated for picking, carefully bagged, stored at the appropriate temperature, and ready for timely pickup. The role checks customer instructions, handles substitutions and order issues, scans items, confirms totals for items priced by weight and substituted items, and maintains product quality and customer satisfaction. The Personal Shopper also provides focused customer service, follows company service, safety, food safety, cleaning, and guest experience guidelines, and may assist in other departments based on customer experience needs.

Requirements

• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and knowledge of products.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products match requests, and follow up on issues such as substitutions.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage.
• Scan order products and confirm totals for products priced by weight and for substituted items.
• Store orders according to proper temperature requirements, including refrigeration or freezing as needed.
• Report customer issues, shortages, overages, and damages to store management immediately.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service and model high standards of service.
• Implement company service programs to support positive customer satisfaction.
• Follow PPE, safety, food safety, cleaning, and guest experience guidelines.
• Perform tasks in other departments as needed based on customer experience needs.
• Take on additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED