Lead Personal Shopper

Lowes Foods•Cary, NC

13d

About The Position

The Lead Personal Shopper supervises a team of Personal Shoppers and helps provide an engaging experience for guests using Lowes Foods To Go (LFTG). The role involves efficiently picking guest orders, building relationships to understand guest needs and preferences, and helping grow the company’s eCommerce sales channel. The Lead Personal Shopper guides the team in meeting operational standards, delivering strong service, and supporting outreach and business development efforts to increase adoption of LFTG in the store. This position offers experience in eCommerce, logistics, information technology, customer service, and grocery retail. The ideal candidate is positive and results-oriented, can lead and motivate people with differing personalities, and is comfortable interacting genuinely with guests.

Requirements

Ability to supervise, train, and develop others.
Friendly, energetic, genuine, and outgoing personality with strong people skills.
Ability to communicate clearly and concisely.
Strong attention to detail and ability to multitask.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to read and understand information and follow directions.
Knowledge of, or ability to quickly learn, the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to bend, kneel, and stand for extended periods.
Ability to work with computers and handheld Android/iOS devices, and basic Microsoft Office skills.
Ability to perform basic troubleshooting for systems or mechanical issues with support from support teams.
Knowledge of agricultural products and seasonal offerings.
Knowledge of Microsoft Excel, email, keyboarding, and basic computer skills.

Responsibilities

Support in-store and curbside marketing programs that promote LFTG services and drive subscriptions.
Partner with the Guest Service Manager to create effective schedules for the eCommerce team.
Guide the team to interact with guests in a genuine, fun, and friendly manner.
Maintain sanitation and safety throughout the department according to Lowes Foods standards.
Motivate and educate the team on expectations and best practices.
Perform the duties required of all LFTG Personal Shoppers, including order fulfillment, guest communication, and technology protocols.
Operate the department according to operational standards.
Cultivate an environment focused on safety, efficiency, and service.
Publish business metrics and hold the team accountable for measures such as on-time orders, pick efficiency, and curbside wait time, as well as marketing and merchandising execution.
Conduct training and quality inspections and provide feedback to Personal Shoppers.
Communicate out-of-stock and product quality or freshness issues to store management daily.
Communicate service issues to the Guest Care Center and store management daily.
Contact guests by phone and email to ensure satisfaction.
Provide in-store guest service as needed, including bagging, product location assistance, cleaning, and maintaining No Noticeable Wait.
Maintain a professional appearance and attitude.
Partner with the division’s LFTG Field Specialist on orientation, training, ongoing education, and feedback to support LFTG hosts.
Perform other duties assigned by management.