Lead Personal Shopper

Lowes Foods•Kannapolis, NC

7d•Onsite

About The Position

The Lead Personal Shopper supervises a team of Personal Shoppers providing guests with an engaging experience through Lowes Foods To Go services. The role includes efficiently picking orders, building relationships with guests to understand their needs and preferences, and leading the team to meet company standards. The position also supports outreach and business development to encourage adoption of Lowes Foods To Go in the store and offers experience in eCommerce, logistics, information technology, customer service, and grocery retail. This position is for the soon-to-open Lowes Foods Store 286 in Kannapolis, North Carolina. The ideal candidate is positive and results-oriented, can lead and motivate people, and enjoys genuine interactions with guests.

Requirements

Ability to supervise, train, and develop others.
Friendly, energetic, genuine, and outgoing personality with strong people skills.
Ability to communicate clearly and concisely.
Strong attention to detail and ability to multitask.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to read and understand information and follow direction.
Knowledge of, or ability to quickly learn, the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to bend, kneel, and stand for extended periods.
Ability to work with computers and handheld Android or iOS devices, and basic Microsoft Office skills.
Ability to perform basic troubleshooting of systems or mechanical issues with assistance from support teams.
Knowledge of agricultural products and the seasonality of offerings.
Knowledge of Microsoft Excel, email, keyboarding, and basic computer skills.

Responsibilities

Support in-store and curbside marketing programs to promote Lowes Foods To Go services and drive subscriptions.
Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
Guide the team in interacting with guests in a genuine, fun, and friendly manner.
Maintain department sanitation and safety according to Lowes Foods standards.
Motivate and educate the team on expectations and best practices.
Perform the duties required of Lowes Foods To Go Personal Shoppers, including fulfillment, guest communication, and technology protocols.
Operate the department according to operational standards.
Cultivate an environment focused on safety, efficiency, and service.
Publish business metrics, hold the team accountable for results such as on-time orders, picking efficiency, and curbside wait time, and ensure proper execution of marketing and merchandising programs.
Conduct regular training and quality inspections and provide feedback to Personal Shoppers.
Communicate out-of-stocks and product quality or freshness situations to store management daily.
Communicate service issues to the Guest Care Center and store management daily.
Contact guests by phone and email to ensure satisfaction.
Provide in-store guest service as needed, including bagging, locating products, cleaning, and maintaining No Noticeable Wait.
Maintain a professional appearance and attitude.
Partner with the division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback for LFTG hosts.
Perform other duties assigned by management.