Personal Shopper Lead - Sam's

Walmart • Saint Cloud, MN

11d • Onsite

About The Position

The Personal Shopper Lead assists management with supervising associates in the assigned area. The role supports Sam’s Club ecommerce and Club Pickup operations, including Club Pickup and Ship From Club programs, and helps ensure orders are picked, staged, and fulfilled correctly. The lead monitors performance, customer feedback, staffing, equipment readiness, and operational processes, and works with management and associates to address issues and improve productivity and quality.

The position also provides member service, maintains sales-floor safety and merchandise presentation, and supports compliance with company policies, procedures, and ethical standards. The lead trains, guides, and develops associates, communicates goals, and helps coordinate work to meet business needs. The role is located at the Sam’s Club at 207 County Road 120, Saint Cloud, Minnesota.

Requirements

• Must be at least 18 years of age.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals, training associates, providing direction, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
• Oversee ecommerce program operations, audit online customer feedback, resolve or escalate customer complaints, identify trends and causes, and support management in implementing solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at the ecommerce pickup location.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing customer orders, ensuring equipment is available, evaluating Club Pickup performance, training associates, and assessing processes and metrics.
• Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing process improvements, evaluating project execution, and ensuring appropriate staffing.
• Provide member service by acknowledging members, identifying their needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor condition and merchandise presentation, including handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink items.
• Oversee the picking and staging of Club Pickup orders throughout the day and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and the Open Door Policy; and assist management with ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
• Model company values by fostering inclusion, building trusting relationships, communicating positively, mentoring others, acting with integrity, putting customers and members first, using reliable information, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit program through Live Better U for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed