Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supervises associates and oversees Sam’s Club ecommerce and pickup operations. The role supports ecommerce programs such as Club Pickup and Ship From Club, monitors performance and customer feedback, resolves or escalates complaints, and ensures associates are trained, directed, and adequately staffed. The lead audits and oversees orders to ensure accurate fulfillment and staging, maintains pickup equipment, and evaluates Club Pickup performance using key metrics and operational observations. The role also supports facility safety, member service, sales-floor maintenance, and merchandise presentation. It involves collaborating with management, associates, members, and business partners to implement processes, improve efficiency and quality, and uphold company policies, procedures, and standards of ethics and integrity. The position is based at the Sam’s Club at 4900 N 27th St, Lincoln, Nebraska.
Requirements
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Responsibilities
- Assist management with supervising associates, including assigning duties, communicating goals, training, providing guidance and feedback, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel-standard guidelines, and reporting or correcting unsafe situations.
- Oversee ecommerce program operations, audit online customer feedback, resolve or escalate complaints, identify trends and causes, and support solutions.
- Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, and ensuring coverage at the ecommerce pickup location.
- Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders, ensuring equipment readiness, touring the Club to evaluate performance, and assessing processes and metrics.
- Support projects that improve Club Pickup efficiency by identifying operational gaps, modeling appropriate picking and loading, implementing process improvements, evaluating project execution, and ensuring adequate staffing.
- Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
- Maintain the sales floor and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing products, and identifying and securing shrink-prone or fragile merchandise.
- Oversee the picking and staging of Club Pickup orders, ensuring products are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; applying information from multiple sources; monitoring results; and addressing improvement opportunities.
- Promote compliance with company policies, procedures, and ethics standards, and assist management with correcting ethical or compliance issues.
- Lead and participate in teams by coordinating assignments, sharing resources and information, supporting quality and timeliness, and helping others adapt to change.
- Model the company’s values by fostering inclusion, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase benefit
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education program for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
