Personal Shopper Lead - Sam's

Walmart • Lincoln, NE

8d • Onsite

About The Position

The Personal Shopper Lead assists management with supervising associates and overseeing Sam’s Club e-commerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, supports staffing and scheduling, and helps resolve member and customer concerns in accordance with company policies. It maintains facility safety and supports compliance with company procedures and standards of ethics and integrity.

The position oversees e-commerce programs such as Club Pickup and Ship From Club, monitors customer feedback and operational performance, audits orders, and helps address issues and improve processes. It coordinates picking and staging orders, ensures equipment and associate coverage are available, evaluates Club Pickup performance using key performance indicators, and works with management and others to improve productivity and quality.

The role also provides member service, supports merchandise presentation and sales-floor maintenance, and collaborates with managers, coworkers, customers, and business partners to meet business needs. The lead is expected to model the company’s values, mentor and support associates, and contribute to a respectful, inclusive, ethical, customer-focused, and improvement-oriented workplace.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals, training associates, providing direction, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe conditions.
• Oversee e-commerce programs in the Club, including Club Pickup and Ship From Club; audit online customer feedback, resolve or escalate complaints, identify trends, and support solutions.
• Supervise associates supporting e-commerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the e-commerce pickup location.
• Execute Club Pickup plans and processes by updating Club operations with key performance indicators, auditing orders, ensuring equipment is ready, monitoring strategy and execution goals, and evaluating performance and processes.
• Support improvements to Club Pickup efficiency by using performance indicators and leadership insight to address operational gaps, model picking and loading, execute improvement projects, identify gaps, implement solutions, and communicate staffing needs.
• Provide member service by acknowledging members, identifying their needs, supporting self-service technology, helping with purchasing decisions and merchandise location, resolving concerns, and promoting company products and services.
• Maintain the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, and identifying and securing shrink-prone or fragile items.
• Oversee the picking and staging of Club Pickup orders, ensuring products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed