Personal Shopper

SpartanNash • Madison, WI

4d • Onsite

About The Position

The Personal Shopper leads the eCommerce process for customer grocery orders placed online. The role ensures orders are picked or delegated for picking, carefully packed, stored at the appropriate temperature, and ready for timely pickup. The position also supports customer satisfaction by addressing special instructions, substitutions, complaints, and other order issues, while following company service, safety, food safety, cleaning, and guest experience guidelines. Additional duties in other departments may be assigned based on customer experience needs.

Requirements

• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and knowledge of products.
• Attention to detail.
• Ability to develop knowledge of products and store layout to pick orders efficiently.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.

Nice To Haves

• High school diploma or GED preferred.
• One year of retail or related experience preferred.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products meet customer requests, and follow up on issues such as substitutions.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage during selection and packing.
• Scan order products and confirm order totals for items priced by weight and for substituted items.
• Store orders at the proper temperature, using refrigeration or freezer storage as needed.
• Immediately report customer issues, shorts, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service.
• Implement company service programs and model high service standards to support positive customer satisfaction.
• Follow all PPE and safety guidelines.
• Follow food safety and cleaning expectations.
• Follow guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Complete additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED