Personal Shopper

Brookshire Grocery Company•Bridgeport, TX

1d•Onsite

About The Position

Prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and staying current on product selection and standards. The role is generally performed in a retail store and includes selecting, checking out, storing, organizing, and loading online orders while maintaining product quality, food safety, and a safe, sanitary work environment.

Requirements

At least six months of related experience or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Effective written and verbal communication with customers and partners, and ability to remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, or focusing; use hands for reaching, touching, or handling; and perform fine finger movements.
Ability to stand or walk continuously; talk and hear frequently; push, pull, maneuver, or lift up to 40 pounds frequently and up to 75 pounds occasionally; and bend, kneel, or squat frequently.
Regular attendance at work is required.

Responsibilities

Select products from shelves accurately and organize online orders for timely customer pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Weigh, key, and scan items to ensure accurate checkout totals.
Maintain current product knowledge and food safety standards; store orders at proper temperatures and retrieve them promptly before customer arrival.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, courteous, customer-service-oriented attitude.
Learn or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other tender types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.