Personal Shopper

SpartanNash • Marshall, TX

5d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain and serves a range of customers, including its own grocery stores, pharmacies, and fuel centers.

The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring orders are picked, properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role also supports customer satisfaction through careful product selection, effective communication, and timely resolution of customer issues. Associates may be assigned tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and knowledge of products.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• One year of retail or related experience.
• High school diploma or GED.

Responsibilities

• Lead the process of receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products match customer requests, and follow up on issues such as substitutions as needed.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage during selection and packing.
• Scan order products and confirm order totals for items priced by the pound and substituted items.
• Store orders at the proper temperature, using refrigeration or freezer storage as needed.
• Immediately report customer issues, shortages, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service and implement company service programs to support positive customer satisfaction.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED