Personal Shopper

Brookshire Grocery Company•Oklahoma City, OK

1d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and staying current on product selection and standards. The role is generally performed in a retail store and includes preparing and organizing orders for pickup, ensuring accurate checkout totals, maintaining product freshness and food safety, and assisting customers with questions, complaints, and substitutions. The position requires basic cash register, math, food quality, and temperature-standard knowledge; effective customer communication; accuracy; and the ability to multitask in a fast-paced environment and learn new systems. Employees must be able to work flexible schedules, including nights, weekends, and holidays, and must identify and report potential hazards. Six or more months of related experience or an equivalent combination of education and experience is required. Minimum age is 16, or 21 in Louisiana; partners must be at least 21 to drive for Company business. TABC/LACT/AATC certification is required where applicable. Work takes place in a retail store, with exposure to outdoor temperatures and weather, occasional extreme cold or heat, wet or slippery conditions, and cleaning agents. The job involves frequent standing or walking and handling, reaching, and fine finger movements; it also includes lifting or maneuvering items up to 40 pounds frequently and up to 75 pounds occasionally.

Requirements

At least six months of related experience or an equivalent combination of education and experience.
Minimum age of 16; minimum age of 21 in Louisiana.
At least 21 years of age to drive for Company business, in accordance with the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal produce ripeness.
Ability to communicate effectively in writing and verbally with customers and partners, and to remain courteous with customers.
Ability to multitask and work in a fast-paced environment while maintaining a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to recognize potential hazards, take appropriate action, and report hazards that cannot be immediately remedied.
Ability to use close and distance vision, depth perception, or focus; reach, touch, handle, and perform fine finger movements; and stand or walk continuously.
Ability to push, pull, maneuver, or lift up to 40 pounds frequently and up to 75 pounds occasionally; bend, kneel, or squat frequently.
Attendance at work is required.

Responsibilities

Prepare online orders by accurately selecting products from shelves and organizing them for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate checkout totals by weighing, keying, and scanning items properly.
Maintain product knowledge and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize, bag, and load orders into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Access or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other tender types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.