Personal Shopper

SpartanNash•Rapid City, SD

1d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain network. The Personal Shopper leads the eCommerce process for receiving online grocery orders, ensuring items are picked, properly bagged and stored at the appropriate temperature, and ready for timely customer pickup. The role also provides customer service, resolves order issues, and may assist in other departments based on customer experience needs.

Requirements

High school diploma or GED preferred.
One year of retail or related experience preferred.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers.
Strong organization and prioritization skills.
Ability to make decisions and solve problems.
Suggestive selling skills and product knowledge.
Detail-oriented.
Ability to develop knowledge of products and store layout for efficient picking.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work a flexible schedule based on department needs.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

One year of retail or related experience.

Responsibilities

Lead the process for receiving customers’ online orders and pick orders or delegate picking.
Review customer comments and special instructions, select products to match requests, and follow up on issues such as substitutions.
Maintain quality control and handle perishables and delicate items carefully during selection and packing.
Scan order products and confirm order totals for items priced by weight and substituted items.
Store orders at appropriate temperatures, including in refrigerators or freezers as needed.
Immediately report customer issues, shortages, overages, and damages to store management.
Research and resolve customer complaints or problems in an appropriate and timely manner.
Provide focused and effective customer service and model high service standards.
Implement company service programs to support positive customer satisfaction.
Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Complete additional responsibilities as assigned.