Personal Shopper

Brookshire Grocery Company•Bossier City, LA

11d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products quickly and accurately, organizing orders for pickup, and providing excellent customer service. The role requires product knowledge, attention to food quality and safety standards, and familiarity with checkout procedures and advertised specials. Work is generally performed in a retail store and includes preparing orders for customer pickup, storing products at appropriate temperatures, and helping customers with questions, complaints, and substitutions.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
Minimum age of 16; minimum age of 21 in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners and remain courteous with customers.
Ability to multitask and work in a fast-paced environment while maintaining a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attendance at work is required.

Responsibilities

Select products from shelves accurately and organize online orders for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Weigh, key, and scan items to ensure accurate customer checkout totals.
Maintain current product knowledge and follow food safety and freshness standards; store orders at proper temperatures and retrieve them before customer arrival.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and offer substitution options while maintaining a friendly, courteous attitude.
Access or memorize product codes and stay familiar with advertisements and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Remain attentive to potential hazards, remedy them or place appropriate warnings when possible, and report hazards that cannot be immediately remedied to a supervisor.