Personal Shopper

SpartanNash•Zeeland, MI

13d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods to customers across all 50 states. This role leads the eCommerce process for customer grocery orders, from receiving orders online through picking and packing them, storing them at the appropriate temperature, and preparing them for timely pickup. The position provides customer service, maintains product quality, and follows company safety, food safety, cleaning, and guest experience guidelines. The job is located at 9479 Riley St Suite 100, Zeeland, Michigan 49464.

Requirements

High school diploma or GED preferred.
One year of retail or related experience preferred.
Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
Strong organization and prioritization skills.
Ability to make decisions and solve problems.
Suggestive selling skills and product knowledge.
Attention to detail.
Ability to develop knowledge of products and store layout for efficient picking.
Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
Ability to work a flexible schedule based on department needs.

Nice To Haves

High school diploma or GED.
One year of retail or related experience.

Responsibilities

Lead the eCommerce process for receiving customers’ online orders and pick orders or delegate picking.
Review customer comments and special instructions to select requested products and follow up on issues such as substitutions.
Maintain quality control and handle perishables and delicate items carefully during selection and packing to minimize damage and support customer satisfaction.
Scan products and confirm order totals at checkout for items priced by weight and substituted items.
Store orders using proper temperature procedures, including refrigeration or freezing as needed.
Immediately report customer issues, shorts, overages, and damages to store management.
Research and resolve customer complaints and problems appropriately and promptly.
Provide focused and effective customer service.
Implement company service programs and model high service standards to achieve positive customer satisfaction.
Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
Perform tasks in other departments when assigned based on customer experience needs.
Undertake additional responsibilities as assigned.