Personal Shopper

Brookshire Grocery Company•Hot Springs Village, AR

1d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products quickly and accurately, organizing them for pickup, and providing excellent customer service. The role requires current knowledge of product selection, food safety standards, product quality, and relevant tender policies. Work is generally performed in a retail store, with frequent exposure to outside weather and occasional exposure to cold, heat, wet or slippery conditions, and cleaning agents.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business, in accordance with the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners and remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, and focusing; handle objects and perform fine finger movements; and stand or walk continuously.
Ability to push, pull, maneuver, or lift objects up to 40 pounds frequently and up to 75 pounds occasionally.
Ability to bend, kneel, or squat frequently; talk and hear frequently.

Responsibilities

Prepare online orders by accurately selecting products from shelves and organizing orders for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate checkout totals by weighing, keying, and scanning items properly.
Maintain product knowledge and food safety standards to ensure order quality and freshness; store items at appropriate temperatures and retrieve them before customer arrival.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and offer substitutions while maintaining a friendly, courteous attitude.
Learn or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other forms of payment.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap, and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Meet attendance requirements.