Personal Shopper

Brookshire's•Hot Springs, AR

1d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and staying current on product selection and standards. The role is generally performed in a retail store and includes selecting, checking out, storing, organizing, bagging, and loading customer orders. The Personal Shopper also helps customers with questions and complaints, recommends substitutions, and promotes advertised specials and other products.

Requirements

At least six months of related experience or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal produce ripeness.
Effective written and verbal communication with customers and partners, and the ability to remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attendance at work is required.

Responsibilities

Accurately select products from shelves for online orders and organize them for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate customer checkout totals by weighing, keying, and scanning items properly.
Maintain current knowledge of products and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and promptly retrieve them before customers arrive.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options in a friendly, service-oriented manner.
Learn or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap, and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warnings when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.