Personal Shopper

Brookshire's•Oklahoma City, OK

12d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products quickly and accurately. The role provides excellent customer service, stays current on product selection and standards, and ensures orders are ready for pickup in a timely manner. Work is generally performed in a retail store.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal produce ripeness.
Ability to communicate effectively in writing and verbally with customers and partners.
Ability to remain courteous with customers, multitask in a fast-paced environment, and maintain a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

Accurately select products from shelves for online orders and organize them for timely customer pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate customer checkout totals by weighing, keying, and scanning items properly.
Maintain product knowledge and follow food safety standards to ensure the quality and freshness of orders.
Store orders at appropriate food temperatures and retrieve them promptly before customers arrive.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Learn or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Meet attendance requirements.