Personal Shopper

SpartanNash • Zeeland, MI

11d • Onsite

About The Position

As a member of the SpartanNash team, the Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring they are picked, properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role involves selecting or delegating the selection of products, following customer instructions, checking out orders, and providing effective customer service. The associate may also be assigned tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and product knowledge.
• Detail-oriented.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods, and bend, stoop, twist, and turn frequently.

Responsibilities

• Receive customers’ online orders and pick or delegate the picking of orders.
• Review customer comments and special instructions, select products to match requests, and follow up on issues such as substitutions.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage.
• Scan products and confirm order totals for items priced by weight and substituted items.
• Store completed orders at the proper temperature, including refrigeration or freezing as needed.
• Report customer issues, shortages, overages, and damages to store management promptly.
• Research and resolve customer complaints and problems in an appropriate and timely manner.
• Provide focused and effective customer service, implement company service programs, and model high service standards.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Complete additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED