Personal Shopper Coordinator

Food City (K-VA-T Food Stores Inc)•Maryville, TN

13d•Onsite

About The Position

The Personal Shopper Coordinator maintains accurate and efficient shopping and processing of orders received through Food City’s Curbside Pickup service. The role involves communicating professionally with customers, processing payments, ensuring order accuracy and freshness, and helping the Go-Cart team deliver outstanding service. The coordinator also supports sales growth, customer engagement, team training, and the day-to-day organization of E-Commerce operations.

Requirements

Must be at least 18 years of age.
Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
Ability to lead training and coach team members in the skills needed to perform their job duties.
Ability to prioritize and handle cross-functional tasks.
Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers from various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
Ability to work on-site during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while explaining the value of Curbside Pickup.
Check email and/or Microsoft Teams daily for information from the Corporate Support Center about sales, reporting, online promotions, and website issues.
Communicate sales goals, customer requests or complaints, and departmental growth opportunities to Professional Shoppers.
Prepare schedules for E-Commerce associates.
Train and support Professional Shoppers as needed.
Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
Report out-of-stock items and planogram corrections to corporate.
Attend external marketing events as needed to support store-level sales growth.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Update customers promptly and professionally about order status and out-of-stock items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Understand Food City’s website well enough to respond to customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities and promotions so customers can be informed about savings opportunities and encouraged to make additional purchases when appropriate.
Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
Follow coupon handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.