Personal Shopper Coordinator
About The Position
The Personal Shopper Coordinator maintains accurate and efficient shopping and processing of orders received through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing various types of payments, and ensuring order accuracy and freshness. The coordinator also helps ensure the Go-Cart team delivers outstanding service by supporting, training, and scheduling Professional Shoppers and E-Commerce associates. The position involves coordinating the full online-order process, from shopping and packing through staging and customer pickup; maintaining department records and reports; and communicating order updates, out-of-stock items, substitutions, customer needs, and sales opportunities. The coordinator follows company procedures and applicable laws for transactions, coupons, age-restricted products, and WIC handling, while maintaining clean and organized work areas and attending scheduled on-site shifts. Food City describes itself as a privately held, family-owned company focused on serving its communities and associates. The company offers flexible schedules and encourages associates to participate in local civic organizations.
Requirements
- Must be at least 18 years of age.
- Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
- Ability to lead the training and coaching of team members on skills needed to perform job duties.
- Ability to prioritize and handle cross-functional tasks.
- Exceptional customer-service skills and ability to maintain a customer-focused culture.
- Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
- Ability to work as part of a team and interact with customers from various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks while interacting daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and comply with time and attendance policies.
Responsibilities
- Acknowledge, greet, and engage customers, communicating the value of Curbside Pickup.
- Check email and/or Microsoft Teams daily for corporate communications about sales, reporting, online promotions, or website issues.
- Communicate with Professional Shoppers about sales goals, customer requests and complaints, and opportunities to grow the department.
- Prepare orderly and systematic schedules for E-Commerce associates.
- Train and support Professional Shoppers as needed.
- Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
- Report out-of-stock items and planogram corrections to corporate.
- Attend external marketing events as needed to support store-level sales growth.
- Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
- Ensure freshness and accuracy of every order.
- Update customers professionally and promptly about order status and unavailable items, and offer acceptable substitutions.
- Build relationships with customers and learn their shopping preferences.
- Maintain transaction records and daily shift reports.
- Scan customer orders according to company policy and maintain accountability for tendered transactions.
- Keep desk and staging areas clean and organized.
- Know the Food City website well enough to answer customer inquiries.
- Communicate customers’ special needs and requests to the Store Manager.
- Understand Food City marketing activities and promotions to explain savings opportunities and upsell when possible.
- Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
- Follow state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
- Follow coupon-handling procedures, including for digital coupons, and company check-cashing and tendering procedures.
- Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
- Provide efficient and courteous customer service to store locations in support of the company mission.
- Attend on-site work during scheduled shifts and comply with time and attendance policies.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
