Personal Shopper Coordinator

K-VA-T Food Stores•Ooltewah, TN

5d•Onsite

About The Position

The Personal Shopper Coordinator maintains accurate and efficient shopping and processing of orders received through Food City’s Curbside Pickup service. The role includes professional customer communication, payment processing, order accuracy, and ensuring outstanding service from the Go-Cart team. The coordinator supports the department’s operations by communicating sales goals and customer feedback, preparing schedules, training and supporting Professional Shoppers, maintaining department paperwork and reports, and reporting out-of-stock items and planogram corrections. The role also supports store-level sales growth through customer engagement, promotion expertise, and external marketing events as needed. The position requires attending on-site work during scheduled shifts and following company time and attendance policies. Food City describes its schedules as flexible to help associates spend time with family and friends.

Requirements

Must be 18 years of age or older.
Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
Ability to lead training and coach team members in the skills needed to perform job duties.
Ability to prioritize and handle cross-functional tasks.
Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers, sharing the value of Curbside Pickup.
Check email and/or Microsoft Teams daily for communications from the Corporate Support Center about potential sales, reporting, online promotions, or website issues.
Communicate with Professional Shoppers about sales goals, customer requests and complaints, and department growth opportunities.
Prepare schedules for E-Commerce associates.
Train and support Professional Shoppers as needed.
Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
Report out-of-stock items and planogram corrections to corporate.
Attend external marketing events as needed to support store-level sales growth.
Coordinate and prioritize online orders; shop, pack, label, and stage them; and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate with customers about order status and out-of-stock items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Learn the Food City website to assist with customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand marketing activities and educate customers about savings opportunities and upsell when possible.
Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
Follow applicable laws and procedures for alcohol, tobacco, WIC, coupons, check cashing, and payment transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.