Personal Shopper Coordinator
About The Position
The Personal Shopper Coordinator is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes professional customer communications, payment processing, maintaining excellent order accuracy, and ensuring that the entire Go-Cart team delivers outstanding service. The coordinator supports and guides Professional Shoppers, including preparing schedules, providing training, communicating sales goals and customer feedback, and helping grow the department. The role also involves maintaining department paperwork and transaction records, reporting out-of-stock items and planogram corrections, supporting marketing events, and following company procedures and applicable laws for sales, payment handling, coupons, WIC, and loss prevention. Food City describes itself as a privately held, family-owned company focused on running the best store in town and serving local communities. It offers flexible schedules and encourages associates to participate in local civic organizations.
Requirements
- Must be at least 18 years old.
- Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
- Ability to lead training and coach team members in the skills needed to perform their job duties.
- Ability to prioritize and handle cross-functional tasks.
- Exceptional customer service skills and ability to maintain a customer-focused culture.
- Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
- Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.
Responsibilities
- Acknowledge, greet, and engage customers, communicating the value of Curbside Pickup.
- Check email and/or Microsoft Teams daily for information from the Corporate Support Center about sales, reporting, online promotions, or website issues.
- Communicate professionally with Professional Shoppers about sales goals, customer requests and complaints, and opportunities to grow the department.
- Prepare schedules for E-Commerce associates in an orderly and systematic manner.
- Train and support Professional Shoppers as needed.
- Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
- Report out-of-stock items and planogram corrections to corporate.
- Attend external marketing events as needed to support store-level sales growth.
- Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
- Maintain the freshness and accuracy of every order.
- Update customers promptly and professionally about order status and out-of-stock items, and offer acceptable substitutions.
- Build relationships with customers and learn their shopping preferences.
- Maintain transaction records and daily shift reports.
- Scan customer orders according to company policy and maintain accountability for tendered transactions.
- Keep desk and staging areas clean and organized.
- Know the Food City website well enough to answer customer inquiries.
- Communicate customers’ special needs and requests to the Store Manager.
- Understand Food City marketing activities and promotions to educate customers about savings and upsell when possible.
- Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
- Follow state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
- Follow coupon handling procedures, including those for digital coupons.
- Follow company check-cashing and tendering procedures and policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
- Provide efficient and courteous customer service to store locations in support of the company mission.
- Attend on-site work during scheduled shifts in accordance with company time and attendance policies.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
