Personal Shopper Coordinator

K-VA-T Food Stores•Maryville, TN

12d•Onsite

About The Position

The Personal Shopper Coordinator maintains accurate and efficient shopping and processing of orders placed through Food City’s Curbside Pickup service. The role includes professional customer communications, payment processing, order accuracy, and ensuring that the Go-Cart team delivers outstanding service. The coordinator also supports and trains Professional Shoppers, prepares schedules for E-Commerce associates, maintains department records, and helps customers understand promotions and savings opportunities. The position requires on-site attendance during scheduled shifts and adherence to company time and attendance policies.

Requirements

Must be at least 18 years of age.
Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
Ability to lead training and coach team members on the skills needed to perform their duties.
Ability to prioritize and handle cross-functional tasks.
Exceptional customer service skills and ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers to explain the value of Curbside Pickup.
Check email and/or Microsoft Teams daily for information about potential sales, reporting, online promotions, and website issues from the Corporate Support Center.
Communicate with Professional Shoppers about sales goals, customer requests and complaints, and opportunities to grow the department.
Prepare schedules for E-Commerce associates in an orderly and systematic manner.
Train and support Professional Shoppers as needed.
Maintain department paperwork, including customer files and daily sales reports, for the required three-month retention period before shredding old information.
Report out-of-stock items and planogram corrections to corporate.
Attend external marketing events as needed to support store-level sales growth.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate with customers about order status and out-of-stock items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Understand Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Learn marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
Follow applicable state and local laws for beer, wine, and tobacco sales; federal and state laws for WIC handling; coupon procedures, including digital coupons; and company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.