Personal Shopper Coordinator

K-VA-T Food Stores•Chattanooga, TN

5d•Onsite

About The Position

The Personal Shopper Coordinator maintains accurate and efficient shopping and processing of orders placed through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, ensuring order accuracy and freshness, and helping the Go-Cart team deliver outstanding service. The coordinator also supports department operations through scheduling, training, reporting, promotion knowledge, and adherence to company and legal procedures. This position requires on-site attendance during scheduled shifts. Food City describes itself as a privately held, family-owned company focused on providing excellent service and supporting the communities it serves. The company offers flexible schedules to help associates balance work with time for family and friends.

Requirements

Must be at least 18 years of age.
Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
Ability to lead in training and coaching team members on job skills.
Ability to prioritize and handle cross-functional tasks.
Exceptional customer service skills and ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers, vendors, guests, and corporate representatives from various socioeconomic levels.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Greet and engage customers and explain the value of Curbside Pickup.
Check email and/or Microsoft Teams daily for corporate updates about sales, reporting, promotions, and website issues.
Communicate with Professional Shoppers about sales goals, customer requests or complaints, and opportunities to grow the department.
Prepare an orderly and systematic schedule for E-Commerce associates.
Train and support Professional Shoppers as needed.
Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
Report out-of-stock items and planogram corrections to corporate.
Attend external marketing events as needed to support store-level sales growth.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Ensure the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan orders according to company policy and ensure accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Know the Food City website well enough to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand marketing activities and promotions to educate customers about savings and upsell when appropriate.
Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon handling procedures, including digital coupons, and company check-cashing and tendering procedures.
Follow policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.