(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also involves completing work assignments according to priorities and deadlines, collaborating with coworkers and business partners, communicating progress, recommending improvements, and adapting to change and feedback. The Personal Shopper maintains facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standard guidelines, and correcting or reporting unsafe situations. Associates are expected to uphold company policies, ethics, and values, contribute to an inclusive and supportive workplace, work effectively as a team, and deliver results with Members first.
Responsibilities
- Explain Membership benefits and promote Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, checking accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and recommend improvements.
- Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, properly handling and disposing of hazardous materials, following steel standard guidelines, and correcting or reporting unsafe situations.
- Follow company policies, procedures, and standards of ethics and integrity, and contribute to a respectful, supportive, and collaborative workplace.
- Learn and adapt to change, feedback, new technologies, and new skills while supporting continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
