(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying accuracy, securing items for pickup, and following up on out-of-stock merchandise. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety, follows company policies and ethical standards, collaborates with coworkers and business partners, manages work priorities, communicates progress, and adapts to feedback and change. Associates are expected to support a respectful, inclusive workplace, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Explain Membership benefits, promote Company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing action plans and using the Open Door Policy.
- Build trusting team relationships, communicate positively, and help develop and mentor others while recognizing their contributions.
- Model integrity and accountability, make decisions using reliable information, balance short- and long-term priorities, and support the Company’s stated goal of becoming a regenerative company.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program for eligible full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
