Personal Shopper PT

SpartanNash•Hastings, MI

13d•Onsite

About The Position

This role leads the eCommerce process for receiving customer grocery orders online and ensuring orders are picked, properly bagged, stored at the appropriate temperature, and ready for pickup on time. The Personal Shopper provides focused customer service, follows food safety and safety procedures, and supports a positive customer experience. The role may also include tasks in other departments based on customer experience needs.

Requirements

High school diploma or GED preferred.
One year of retail or related experience preferred.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers.
Strong organization and prioritization skills.
Ability to make decisions and solve problems.
Suggestive selling skills and product knowledge.
Attention to detail.
Ability to develop knowledge of products and store layout for efficient picking procedures.
Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
Ability to work a flexible schedule based on department needs.

Nice To Haves

High school diploma or GED.
One year of retail or related experience.

Responsibilities

Receive online customer orders and pick orders or delegate their picking.
Review customer comments and special instructions to ensure selected products meet customer requests; follow up on issues such as substitutions as needed.
Handle products carefully and maintain quality control, particularly for perishables and delicate items, to minimize damage and support customer satisfaction.
Scan order products and confirm checkout totals for items priced by the pound and for substituted items.
Store orders using proper temperature procedures, including refrigeration or freezing when needed.
Immediately report customer issues, shortages, overages, and damages to store management.
Research and resolve customer complaints and problems appropriately and promptly.
Provide focused and effective customer service.
Implement company service programs and model high standards of service to achieve positive customer satisfaction.
Follow PPE and safety guidelines.
Follow food safety and cleaning expectations.
Follow Guest Experience Guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Take on additional responsibilities as needed.