Personal Shopper PT

SpartanNash•Hastings, MI

11d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain network. The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring they are picked, properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role also provides focused customer service and supports other departments as needed to meet customer experience needs. The position is based at 902 W. State Street, Hastings, Michigan 49058. The work takes place in a typical retail store environment with varied temperatures and possible exposure to outside weather conditions. Travel requirements vary by assignment.

Requirements

High school diploma or GED preferred.
One year of retail or related experience preferred.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers.
Strong organization and prioritization skills.
Ability to make decisions and solve problems.
Suggestive-selling skills and product knowledge.
Attention to detail.
Ability to develop knowledge of products and store layout for efficient picking.
Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
Ability to work a flexible schedule based on department needs.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Responsibilities

Receive customers’ online orders and pick or delegate the picking of orders.
Review customer comments and special instructions, select requested products, and follow up on issues such as substitutions.
Handle products carefully and perform quality control, especially for perishables and delicate items, to minimize damage and support customer satisfaction.
Scan order products and confirm order totals for items priced by the pound and substituted items.
Store orders at the proper temperature, including in refrigerators or freezers as needed.
Immediately report customer issues, shorts, overages, and damages to store management.
Research and resolve customer complaints and problems appropriately and in a timely manner.
Provide focused and effective customer service, implement company service programs, and model high service standards.
Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
Perform tasks in other departments when assigned based on customer experience needs.
Perform additional responsibilities as assigned.