Patient Coordinator Jobs

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Patient Care Coordinator

Benchmark Physical Therapy•Roswell, GA

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Roswell, Georgia. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, payment collection, front-office organization, and managing clinic documentation and administrative processes.

Requirements

  • High school diploma or equivalent.
  • Strong communication skills and ability to relate well to Business Office and Field leadership.
  • Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
  • Efficient time-management and presentation skills.
  • Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

  • Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
  • Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
  • Verify insurance coverage for patients.
  • Collect patient payments and all money due at the time of service, and manage deposits.
  • Make welcome calls and monitor and influence the arrival rate through a positive customer experience.
  • Maintain an orderly and organized front-office workspace.
  • Manage the schedule efficiently, document routing, non-clinical documentation, and caseload, discharge-candidate, progress-note, and insurance reporting.
  • Manage personal overtime and monitor clinic inventory.
  • Attend required training with Territory Field Trainers for Raintree and other business process updates.
  • Complete quarterly compliance training.
  • Perform other duties as assigned.

Benefits

  • Annual paid Charity Day to give back to a cause meaningful to you.
  • Medical, dental, vision, life, short-term disability, and long-term disability insurance.
  • Three weeks of paid time off plus paid holidays.
  • 401(k) with company match.

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