Dental Patient Relations Coordinator

Specialized Dental Partners • Berwyn, IL

19d

About The Position

Cameo Dental Specialists is seeking a Dental Patient Relations Coordinator to help patients proceed with recommended dental treatment through proactive follow-up, care coordination, and support throughout their treatment journey. The coordinator works closely with doctors and clinical teams, answers basic treatment questions, assists with scheduling, coordinates medical clearances, and helps address barriers to timely care while providing an exceptional patient experience.

The schedule is full-time, Monday through Friday, 8 a.m. to 5 p.m., with one Saturday per month. Additional responsibilities may be assigned.

The role is part of Specialized Dental Partners, a doctor-led network of more than 275 specialty dental practices and 450 doctors across multiple states. The organization describes its purpose as “We Care More” and emphasizes patient outcomes, doctor success, teammate growth, meaningful relationships, and community service. It offers mentorship, career development, clinical collaboration, and leadership opportunities, and is an Equal Opportunity Employer committed to an inclusive environment.

Requirements

• High school diploma or equivalent.
• Customer service, healthcare, scheduling, or patient-facing experience.
• Call center or patient outreach experience.

Nice To Haves

• Dental office experience.

Responsibilities

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text, or other approved communication methods.
• Update patient charts and schedules in practice management software.
• Follow up with patients who have not cancelled or scheduled appointments.
• Contact patients or referring dentists when medical clearances are pending.
• Maintain a professional, compassionate, healthcare-centered approach in all interactions.
• Schedule appointments for existing patients.
• Coordinate treatment appointments across multiple locations.
• Maintain waitlists and callback lists.
• Coordinate with front office teams to support continuity of patient care.
• Document patient interactions in practice management software.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams, and administrators.
• Contribute to a positive team culture.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Flexible spending and health savings accounts.
• Life and disability insurance.
• Employee assistance and wellness programs.
• Additional voluntary benefits.
• Mentorship, career development, clinical collaboration, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED