Patient Relations Coordinator

Ackerman Cancer Center • Jacksonville, FL

12h

About The Position

The Patient Relations Coordinator manages patient interactions and supports an efficient, welcoming healthcare environment. Duties include answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, collecting co-payments, assisting with medical records, coordinating physician schedules, and maintaining accurate documentation in the Electronic Medical Records (EMR) system. The role also includes general office and receptionist duties.

The position generally works Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree.
• Strong organization, time management, and attention to detail.
• Excellent telephone etiquette and communication skills.
• Professional, friendly, and confident interpersonal skills.
• Knowledge of medical terminology and insurance verification processes.
• Proficiency in Microsoft Office (Excel, Outlook, and Word) and standard office equipment.

Nice To Haves

• Medical office experience, including prior experience working in a medical office.
• Experience with multi-line phone systems and Electronic Medical Records (EMRs).
• Bilingual proficiency.
• Knowledge of insurance verification.

Responsibilities

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Voluntary benefits
• 401(k) retirement plan
• Tuition reimbursement
• Generous paid time off (PTO)

What This Job Offers

• Job Type: Full-time