Patient Relations Coordinator

HIA Health•Fargo, ND

6d•$19 - $28•Onsite

About The Position

The Patient Relations Coordinator is the first point of contact for patients, visitors, and external callers, providing a positive and welcoming experience while supporting daily clinic operations. The position handles patient scheduling, registration, data entry, phone communication, insurance verification support, and coordination of patient flow. It requires exceptional customer service, attention to detail, and a commitment to patient confidentiality. The coordinator greets patients and visitors, responds to inquiries, provides information about clinic services and procedures, and escalates concerns as appropriate. Duties also include managing appointments and patient records, routing calls, processing correspondence, supporting clinic staff with administrative tasks, assisting with insurance and payment processes, and following HIPAA and organizational requirements for protecting patient information. This is a full-time, day-shift position at the Fargo Headquarters in Fargo, North Dakota. The listed salary range is $18.57–$27.86.

Requirements

High school diploma or equivalent.
At least one year of customer service, administrative support, reception, or healthcare office experience.
Proficiency with Microsoft Office applications and electronic systems.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to maintain confidentiality and professionalism in all interactions.
Exceptional customer service and interpersonal skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and conflict-resolution skills.
Ability to work independently and collaboratively within a team.
Ability to communicate compassionately with patients and families.
Accepted offer requires a drug screen and pre-employment background screening.

Responsibilities

Greet patients, families, and visitors in a professional, friendly, and compassionate manner.
Serve as the primary point of contact for patient inquiries and requests.
Provide information about clinic services, appointment availability, and office procedures.
Address patient concerns and escalate issues appropriately.
Maintain a welcoming and organized reception area.
Schedule, reschedule, and confirm patient appointments according to clinic protocols.
Register new patients and update existing patient demographic and insurance information.
Verify patient information and obtain required documentation.
Coordinate provider schedules and assist with appointment management to optimize clinic workflow.
Notify patients of appointment reminders, cancellations, or scheduling changes.
Answer and route incoming telephone calls in a timely and professional manner.
Accurately enter and maintain patient information in the electronic medical record (EMR) system.
Process incoming and outgoing correspondence, faxes, and electronic communications.
Assist with document scanning, filing, and record maintenance.
Support clinic staff with administrative tasks.
Verify insurance eligibility and benefits as directed.
Collect co-payments and other patient payments according to clinic procedures.
Explain basic billing and payment processes and direct complex inquiries to appropriate personnel.
Maintain accurate financial records and documentation.
Protect patient privacy and maintain confidentiality in accordance with HIPAA regulations and organizational policies.
Follow established procedures for handling protected health information.
Maintain knowledge of clinic policies, procedures, and regulatory requirements.
Support the organization's mission, vision, and values through quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership, and support for the entire agency.