Dental Patient Relations Coordinator

Specialized Dental Partners•Gulfport, MS

About The Position

Magnolia Endodontics is seeking an experienced Dental Patient Relations Coordinator to support its established specialty practice. The role is essential to delivering an excellent patient experience and requires a dependable, motivated team player with strong interpersonal skills and a professional attitude. The coordinator balances incoming calls, patient check-in and check-out, scheduling, administrative tasks, and support for the daily flow of the practice. The posted schedule is full time, Monday through Thursday, 8 a.m.–4 p.m., with Fridays as needed. The coordinator communicates with patients and referring dentists, schedules and coordinates treatment across multiple locations, documents interactions in practice management software, and works with front-office teams, doctors, clinical teams, and administrators to support continuity of care. Additional responsibilities may be assigned. Specialized Dental Partners is a doctor-led network of more than 275 specialty dental practices and 450+ doctors across multiple states. Its stated purpose, “We Care More,” emphasizes patient outcomes, doctor success, teammate growth, meaningful relationships, and the communities it serves. The organization describes opportunities for mentorship, career development, clinical collaboration, and leadership. It is an Equal Opportunity Employer committed to diversity and an inclusive environment. The stated pay range is $18–$20 per hour.

Requirements

High school diploma or equivalent.
Dental office experience required.
Strong interpersonal skills and a professional attitude.
Able to balance incoming calls, patient check-in and check-out, scheduling, administrative tasks, and support for daily practice operations.

Responsibilities

Review reports of patients with diagnosed but unscheduled treatment.
Contact patients by telephone, email, text, or other approved communication methods.
Update patient charts and schedules in practice management software.
Follow up with patients who have not cancelled or scheduled appointments.
Contact patients or referring dentists when medical clearances are pending for treatment.
Maintain a professional, compassionate, healthcare-centered approach in all interactions.
Schedule appointments for existing patients.
Coordinate treatment appointments across multiple locations.
Maintain waitlists and callback lists.
Coordinate with front-office teams to support continuity of patient care.
Document patient interactions appropriately in practice management software.
Understand and discuss approved payment options and insurance participation.
Build trust and rapport with patients through professional communication.
Demonstrate concern for patient health and wellbeing.
Support practice initiatives intended to improve patient care and treatment acceptance.
Collaborate with doctors, clinical teams, and administrators.
Contribute to a positive team culture.
Perform additional responsibilities as assigned.

Benefits

Competitive compensation
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid holidays
Flexible spending accounts
Health savings accounts
Life insurance
Disability insurance
Employee assistance programs
Wellness programs
Additional voluntary benefits
Mentorship, career development, clinical collaboration, and leadership opportunities