Dental Patient Relations Coordinator

Specialized Dental Partners•Burnsville, MN

13d

About The Position

Metropolitan Endodontics is seeking a part-time Dental Patient Relations Coordinator to help patients proceed with recommended dental treatment through proactive follow-up, care coordination, and support throughout their treatment journey. The coordinator works closely with doctors and clinical teams, answers basic treatment questions, helps schedule appointments, coordinates medical clearances, and helps address barriers to timely care while delivering an exceptional patient experience. The schedule is three days per week. Additional responsibilities may be assigned. Metropolitan Endodontics is a reputable dental practice focused on patient care and teamwork. It is part of Specialized Dental Partners, a doctor-led network of more than 275 specialty dental practices and 450 doctors across multiple states. The organization describes its purpose as “We Care More” and emphasizes patient outcomes, doctor success, teammate growth, meaningful relationships, and the communities it serves. It offers mentorship, career development, clinical collaboration, and leadership opportunities. Specialized Dental Partners and its affiliated and supported practices are equal opportunity employers committed to diversity and inclusion. The salary range for this role starts at $21 per hour. Benefits are available to eligible full-time and part-time employees working 20 or more hours per week.

Requirements

High school diploma or equivalent.
Customer service, healthcare, scheduling, or patient-facing experience.
Call center or patient outreach experience.

Nice To Haves

Dental office experience.

Responsibilities

Review reports of patients with diagnosed but unscheduled treatment.
Contact patients by telephone, email, text, or other approved methods of communication.
Update patient charts and schedules in practice management software as appropriate.
Follow up with patients who have not cancelled or scheduled appointments.
Contact patients or referring dentists when medical clearances are pending for treatment.
Maintain a professional, compassionate, healthcare-centered approach during interactions.
Schedule appointments for existing patients.
Coordinate treatment appointments across multiple locations.
Maintain waitlists and callback lists.
Coordinate with front office teams to support continuity of patient care.
Document all patient interactions in the practice management software program.
Understand and discuss approved payment options and insurance participation.
Build trust and rapport with patients through professional communication.
Demonstrate concern for patient health and wellbeing.
Support practice initiatives intended to improve patient care and treatment acceptance.
Collaborate with doctors, clinical teams, and administrators.
Contribute to a positive team culture.
Perform additional responsibilities as assigned.