Patient Relations Coordinator

Envita Medical Centers LLC•Scottsdale, AZ

1d•$55,000 - $65,000•Onsite

About The Position

Envita Medical Center is hiring a full-time, on-site Patient Relations Coordinator in Scottsdale, Arizona. The role combines patient education, relationship-building, consultative enrollment, appointment booking, and follow-through to help prospective patients understand Envita’s care approach and prepare for appropriate next steps. The coordinator works with patients and families navigating consequential medical decisions, communicates approved information about the care journey, and helps address practical barriers while respecting patient choice and clinical boundaries. The coordinator owns assigned patient inquiries and scheduled conversations, conducts outreach and follow-ups, guides qualified patients toward suitable education sessions, consultations, and bookings, and supports continuity after booking through coordination with Patient Care Coordinators (PCCs) and other teams. The position requires accurate and timely Salesforce documentation, confidentiality, dependable handoffs, and responsiveness to changing patient needs. Clinical questions must be directed to qualified clinicians; the role does not require clinical licensure. Success is measured through patient communication quality, responsiveness, follow-up, appropriate booking progression, documentation, readiness support, and reliable team coordination. The stated minimums include at least 12 hours per week of direct patient calls with a full assigned caseload and follow-up within 24–48 hours after consultations or treatment-planning discussions, unless an exception is documented. Other performance targets require manager-approved baselines. The role involves occasional scheduled later-hour or weekend coverage when operationally required.

Requirements

Demonstrated success in consultative sales, relationship-based enrollment, patient access, medical sales, healthcare outreach, admissions, or another high-touch, goal-driven environment.
Exceptional spoken and written communication skills and a confident phone and Zoom presence.
Ability to build rapport, listen closely, explain sophisticated information simply, identify and address hesitation respectfully, and ask confidently for appropriate next steps.
Disciplined follow-through, strong organization, scheduling accuracy, adaptability, coachability, discretion, and effective teamwork.
Salesforce or comparable CRM proficiency.
Ability to respect clinical boundaries, protect patient autonomy and confidential information, and refer clinical questions to qualified staff.
Genuine interest in learning and motivation to achieve measurable goals through ethical patient education and follow-through.
Clinical licensure is not required.

Nice To Haves

Healthcare or medical experience is strongly preferred.

Responsibilities

Engage assigned patient inquiries and scheduled calls with positive energy, professional urgency, and persistence; follow up after consultations, education sessions, remote lab recommendations, and treatment-planning discussions.
Explain approved Envita services, educational resources, care-journey steps, procedural information within role scope, expected timelines, and practical preparations; refer clinical questions to qualified clinicians.
Guide prospective patients ethically toward appropriate next steps, coordinating Zoom education, consultations, calendar invitations, introductions, medical-record readiness, bookings, and PCC handoffs.
Explore patient questions, hesitation, and financial, scheduling, logistical, or emotional barriers; connect patients with approved resources and escalate clinical or sensitive concerns without applying pressure.
Record patient contact details, next steps, and ownership in Salesforce using approved templates and procedures while protecting confidentiality.
Participate in PCC case reviews, team communications, ongoing learning, Trainual updates, and approved coverage plans; maintain effective handoffs, including out-of-office handoffs.
Maintain at least 12 hours per week of direct patient calls with a full assigned caseload and complete post-consultation or treatment-planning follow-ups within 24–48 hours unless an exception is documented.
Conduct weekly partnership check-ins with assigned PCCs, track unresolved barriers, and coordinate cross-coverage and case continuity.
Identify and suggest practical improvements to the patient journey, phone or CRM workflow, or booking process.