Patient Relations Coordinator

Ackerman Cancer Center • Jacksonville, FL

23h

About The Position

Ackerman Cancer Center is seeking a Patient Relations Coordinator to support patient interactions and daily clinic operations. The role manages multi-line phone calls, appointment scheduling, insurance eligibility verification, and co-payment collection. It also supports medical records, coordinates physician schedules, and maintains accurate documentation in the Electronic Medical Records (EMR) system. The coordinator performs general office and receptionist duties to help create an efficient and welcoming healthcare environment.

The position generally works Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree.
• Strong organization, time management, and attention to detail.
• Excellent telephone etiquette and communication skills.
• Professional, friendly, and confident interpersonal skills.
• Knowledge of medical terminology and insurance verification processes.
• Proficiency in Microsoft Office (Excel, Outlook, and Word) and standard office equipment.

Nice To Haves

• Medical office experience.
• Experience with multi-line phone systems and Electronic Medical Records (EMRs).
• Bilingual proficiency.
• Knowledge of insurance verification.

Responsibilities

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Benefits

• Medical, dental, and vision coverage.
• Voluntary benefits.
• 401(k) retirement plan.
• Tuition reimbursement.
• Generous paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level