PATIENT RELATIONS CONSULTANT, FH - PATIENT RELATIONS
About The Position
Under the direction of the Director of Patient Relations and with guidance from Senior Patient Relations Consultants, the Patient Relations Consultant moves complaints and grievances through CMS structured processes. The consultant recognizes financial, medical, and legal risks and guides multidisciplinary teams as they investigate and resolve complaints and grievances following a patient’s discharge or visit. The role serves as a contact for patients, families, and significant others with concerns or complaints, and collaborates with internal and external clinical and non-clinical departments and organizations to advocate for patients’ rights and services. Consultants use strong communication and develop expertise in conflict resolution to support or resolve real-time concerns and post-incident investigations, fostering transparent and productive communication between patients or family members and the service team involved.
Requirements
- Bachelor’s degree.
- At least 2 years of hospital or clinic experience.
- Ability to prioritize, concentrate, and pay close attention to details.
- Knowledge and experience with computer programs including Word, PowerPoint, Excel, and Outlook.
Nice To Haves
- At least 5 years of hospital or clinic experience.
Responsibilities
- Move complaints and grievances through CMS structured processes.
- Recognize financial, medical, and legal risks and guide multidisciplinary teams in investigating and resolving patient complaints and grievances.
- Serve as a contact for patients, families, and significant others when concerns or complaints arise.
- Collaborate with internal and external clinical and non-clinical departments and organizations to advocate for patients’ rights and services.
- Assist with or resolve real-time concerns and post-incident investigations.
- Support transparent and productive communication between patients or family members and the service team where a concern originated.
Benefits
- Paid time off.
- Career Pathways and career tuition assistance.
- Continuing education unit opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Free workplace clinics.
- Employee assistance programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
