Patient Relations Liaison

Chaparral Medical Group•Ontario, CA

About The Position

Chaparral Medical Group—Powered by AKIDO is hiring two full-time Patient Relations Liaisons to grow and strengthen its patient community across both regions. Reporting to the Operations Manager of Patient Relations, the liaison serves as a community-facing representative, conducting patient outreach, building relationships with insurance brokers and community partners, and representing the organization at events and educational sessions. The role supports membership growth and retention, improves access to care, and helps shape patient and community perceptions of the organization. It also involves collaborating with regional leadership and clinic operations teams, supporting patient communication and experience programs, monitoring patient feedback, and assisting with regulatory reviews. The position requires compliance with HIPAA and organizational privacy requirements. The role involves mostly sedentary work and travel between work sites as needed. Hourly pay range: $28–$34 USD.

Requirements

Bilingual in English and Spanish.
High school diploma or equivalent.
At least two years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
Knowledge of Medicare, Medi-Cal, Medicare enrollment periods, and HMO versus PPO plans.
Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
Excellent verbal and written communication, customer service, public speaking, and networking skills.
Strong problem-solving abilities and the ability to handle sensitive, confidential information with professionalism and discretion.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office applications and healthcare information systems.

Nice To Haves

Three or more years of patient relations or healthcare customer service experience.
Experience in a medical group, ambulatory care setting, hospital, or managed care environment.
Knowledge of patient satisfaction metrics and patient experience improvement methodologies.

Responsibilities

Conduct patient outreach and follow-up communications to support enrollment, engagement, and retention, including during Medicare and Medi-Cal enrollment periods.
Build and maintain relationships with insurance brokers, community partners, and referral sources to promote services and drive membership growth.
Plan, coordinate, and attend community outreach events, health fairs, educational sessions, and networking opportunities across both regions.
Identify opportunities to increase patient engagement, membership growth, and community awareness.
Partner with regional leadership and clinic operations teams to promote programs and initiatives that improve patient access, communication, and visibility.
Support patient communication campaigns, educational initiatives, and patient experience programs.
Gather patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.
Monitor online patient feedback and reviews, support reputation management, and escalate concerns as appropriate.
Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence while maintaining HIPAA and organizational privacy compliance.