Patient Relations Liaison

Akido•Ontario, CA

About The Position

Chaparral Medical Group — Powered by AKIDO is hiring two full-time Patient Relations Liaisons to help grow and strengthen its patient community across both regions. Reporting to the Operations Manager of Patient Relations, the liaison serves as a community representative, conducting patient outreach, building relationships with insurance brokers and community partners, and representing the organization at events and educational sessions. The role supports patient experience and organizational growth by contributing to membership growth and retention, improving access to care, and shaping how patients and the community view the organization.

Requirements

Bilingual in English and Spanish.
High school diploma or equivalent.
At least two years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
Knowledge of Medicare, Medi-Cal, Medicare enrollment periods, and HMO versus PPO plans.
Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
Excellent verbal and written communication, customer service, public speaking, and networking skills.
Strong problem-solving abilities and the ability to handle sensitive, confidential information with professionalism and discretion.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office applications and healthcare information systems.

Nice To Haves

Three or more years of patient relations or healthcare customer service experience.
Experience in a medical group, ambulatory care setting, hospital, or managed care environment.
Knowledge of patient satisfaction metrics and patient experience improvement methodologies.

Responsibilities

Conduct patient outreach and follow-up communications to support enrollment, engagement, and retention, including around Medicare and Medi-Cal enrollment periods.
Build and maintain relationships with insurance brokers, community partners, and referral sources to promote services and drive membership growth.
Plan, coordinate, and attend community outreach events, health fairs, educational sessions, and networking opportunities across both regions.
Support patient membership growth and retention by identifying opportunities to increase engagement and community awareness.
Partner with regional leadership and clinic operations teams to promote programs and initiatives that improve patient access, communication, and visibility.
Support patient communication campaigns, educational initiatives, and patient experience programs that strengthen patient relationships.
Gather patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.
Monitor online patient feedback and reviews, support reputation management, and escalate concerns as appropriate.
Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence while maintaining HIPAA and organizational privacy compliance.