Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered
About The Position
EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a network of ophthalmologists, optometrists, and affiliated practices. Associated Retinal Consultants is hiring a Patient Coordinator in Traverse City, Michigan. The Patient Coordinator is the first point of contact for patients, sets the tone for their visit through excellent patient care, and handles administrative tasks that support a smooth check-in and checkout experience. The role requires working over 40 hours when needed to meet business needs and may involve travel between work locations with minimal notice.
Requirements
- High school diploma or GED.
- At least one year of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to interact courteously and professionally with employees at all levels.
- Initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Ability to foster a positive work environment by being team-oriented and patient-focused.
- Commitment to work over 40 hours to meet business needs.
- Reliable transportation that allows travel to multiple work locations with minimal notice.
- Ability to perform the physical demands of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling up to 25 pounds; and sustained use of hands and technology. Visual and auditory acuity are required, and occasional driving or climbing may be necessary.
Responsibilities
- Provide exceptional customer service during every in-person and phone interaction with patients.
- Greet patients promptly and professionally, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Respect and manage patients’ time as well as the doctor’s time and schedule.
- Manage patient flow in the office.
- Understand common fees for visits and collect the correct payments.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
