Patient Access Coordinator - Medical Receptionist
About The Position
The Front Desk Client Access Coordinator is the first point of contact for new and existing clients seeking Fraser clinical services. The role greets and checks in clients at the clinic, completes scheduling and enrollment tasks in person and by phone, and provides timely, empathetic, professional customer service. The coordinator also supports emergency response and preparedness efforts and helps clients and families navigate services and resources. This is a full-time position at Fraser’s Coon Rapids, Minnesota location. The schedule is Monday through Thursday, 9:30 AM to 6:00 PM, and Friday, 8:30 AM to 5:00 PM. Pay is $20.00–$21.25 per hour, depending on qualifications.
Requirements
- High school diploma or equivalent.
- Commitment to promoting diversity, multiculturalism, and inclusion, with a focus on culturally responsive practice, internal self-awareness, and reflection.
Nice To Haves
- Bachelor of Arts or Bachelor of Science in sociology, psychology, or a related field.
- At least one year of related experience, preferably in intake, scheduling, health care, insurance, or customer service.
Responsibilities
- Greet and check in clients and visitors in a friendly and professional manner.
- Answer phones and assist clients with scheduling appointments.
- Verify insurance eligibility and collect co-payments.
- Maintain accurate client records, including insurance and demographic information.
- Coordinate with clinicians to support client enrollment and scheduling.
- Assist clients and families with questions about services and available resources.
- Manage referral lists and waitlists to help fill open appointments.
- Monitor treatment room scheduling and assist with basic clinic operations.
- Participate in emergency response efforts as part of the First Response Team.
- Provide timely, professional, and courteous in-person and telephone support.
- Communicate sensitively and professionally with clients and families about their individual needs, and use and schedule adjunct interpreter services.
- Proactively work referrals and waitlists to offer scheduling options and meet basic clinician productivity expectations and scheduling targets.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employee Assistance Plan (EAP).
- Life, AD&D, and voluntary life insurance.
- Long-term disability, accident insurance, critical illness insurance, and hospital indemnity insurance.
- Pet insurance.
- 403(b) retirement plan with company match.
- Five weeks of paid time off annually, comprising 18 days of PTO and 9 paid holidays.
- Opportunities for community involvement in Fraser-organized events.
- Career growth opportunities.
- Employee referral bonuses.
- Training, licensure support, leadership pathways, and opportunities to advance.
- Wellness programs and flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
