Patient Access Coordinator

Hanger, Inc.•Monona, WI

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role involves welcoming patients, handling check-in and intake, collecting payments, coordinating appointments, supporting patients with information about clinic resources, and maintaining accurate electronic health records. The position requires strong communication and computer skills, with a background in front desk or reception work preferred.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
Act with integrity, honesty, transparency, and respect; keep patients at the center of the work; collaborate openly; adapt and innovate; and focus on superior outcomes.

Nice To Haves

Receptionist experience or experience with medical front office procedures.
A good fit for the job as determined by the Talent Sorter assessment; Hanger administers the assessment as part of the selection process.
Understanding of medical reimbursement, medical terminology, and front office (receptionist) duties.

Responsibilities

Greet and assist arriving patients, provide information about wait times, and respond to inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in, and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
Provide information about clinic services, patient experience programs, support groups, and other resources.
Work with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.