Patient Access Coordinator

PT Solutions • Alpharetta, GA

8d • $16 - $18

About The Position

The Patient Access Coordinator is the first point of contact for patients and helps ensure a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, documentation, scheduling, and communication while supporting accurate records and clinic operations.

The coordinator works with patients, therapists, and internal teams to facilitate care and resolve access or scheduling issues. The position also supports clinic operations, special projects, and coverage as needed, while following HIPAA, insurance, and documentation requirements.

Requirements

• High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet all compliance, background check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front office experience.
• Experience using EMR systems and scheduling platforms.

Responsibilities

• Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Assist patients with questions and address concerns professionally to deliver a positive experience.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Competitive compensation with the ability to earn performance-based incentives.
• Professional development through strategic internal platforms.
• Opportunity for career progression with a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
• Reimbursement for endurance race entry fees.
• Ongoing training and mentorship.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED