Patient Coordinator / Medical Receptionist - Full-Time

Cincinnati Eye Institute•Blue Ash, OH

1d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also performs administrative responsibilities to support a smooth patient check-in and check-out experience. The clinic is open Monday through Friday, 8:00 a.m. to 5:00 p.m.; the employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive work environment and be team-oriented and patient-focused.
Commitment to working over 40 hours to meet business needs.
Reliable transportation to travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity. Occasional driving or climbing may also be necessary.

Responsibilities

Provide exceptional customer service during in-person and phone encounters; greet patients promptly and professionally and thank them as they leave.
Answer external and internal phone calls, providing prompt and courteous service.
Respect patients’ time and the doctors’ time and schedule by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.