Medical Receptionist - Full Time

Integrity Care Group•Miami, OK

3d•$15 - $19

About The Position

The patient service specialist is responsible for front-office activities, including reception, mail, insurance verification, and patient data integrity. The employee serves as a patient concierge in the reception and lobby area, greeting customers, collecting registration data and required co-pays, and maintaining patient confidentiality. This is a safety-sensitive and confidential position. Duties and responsibilities may change, and other duties may be assigned.

Requirements

High school diploma or equivalent required.
Obtain and maintain a current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogens.
Competency with common PC applications, including the internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and wear protective equipment as necessary.
Ability to escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.

Nice To Haves

Associate degree preferred.
One to three years of prior medical office experience preferred.

Responsibilities

Greet patients politely and promptly, keep them informed about delays and expected wait times, and provide superior internal and external customer service.
Support smooth and efficient patient flow.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter and update patient information accurately and promptly in the computer system.
Verify insurance and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follow HIPAA guidelines, explain privacy practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist with scheduling and follow-up on provider referrals.
Assist other staff in a positive, team-centered manner.
Keep the lobby clean and stocked with necessary items.
Seek methods to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.